Provider Manual

Key Contacts

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Administrative Office

30 Winter Street, Boston MA 02108
Ph: (617) 426-0600
Toll Free: 1-866-610-2273
TTY: 1-866-322-7357
Fax: (617) 426-3097

Department Fax Numbers

Clinical Fax: (617) 507-0416
Enrollment Fax: (617) 830-0534
Member Services Fax: (617) 426-1311

Claims Office

148 State Street, Boston MA 02109
Ph: 1-800-306-0732
Fax: (617) 717-0013

Theresa Bloom-Freitas
Director of Reimbursement & Implementation

Mick Racanovic
Operations Manager

Traci Almeida
Claims Operations Manager

Member Services

Toll Free: 1-866-610-2273

Cheryl Snyder
Member Services Manager
(857) 246-8875

To contact a Member Services representative, please call 1-866-610-2273 (TTY users please dial 1-866-322-7357). We are available 24 hours a day, 7 days a week.

Outreach & Marketing

Robert Katzman
Outreach & Marketing Manager
(617) 600-3382

Clinical Operations

Barbara Mitzan
SCO Clinical Manager
(857) 246-8828

Louis Napolitano
Clinical Care Coordinator
(857) 246-8835

Dawn Grail
Clinical Care Coordinator
(857) 246-8810

Karen McKinnon
Clinical Care Coordinator
(857) 246-8897

Basem Shebli, PharmD
Pharmacy Director
(857) 246-8838

Provider Network Management

Diane Ryberg
Manager
(857) 246-8854

Carol St. John
Provider Network Support Specialist
(857) 246-8834

General Inquiries