Provider ManualWelcome LetterJanuary 2012 Dear Commonwealth Care Alliance Provider: Welcome to the Commonwealth Care Alliance provider manual. The provider manual has recently undergone revisions and includes updates on doing business with Commonwealth Care Alliance. Commonwealth Care Alliance is committed to partnering with providers to ensure our members receive the highest quality coordinated care possible, and we have designed this administrative resource to provide you with comprehensive information about our plan. In addition to detailed Commonwealth Care Alliance program information, you will find our policies and procedures, referral and claim information, and other useful reference materials that we hope will make working with Commonwealth Care Alliance staff and members as simple as possible. Commonwealth Care Alliance members are encouraged to be active participants in their health care. When members enroll in Commonwealth Care Alliance, they receive an Evidence of Coverage booklet, which outlines the terms of benefits. Copies of the Evidence of Coverage may be obtained by contacting the Commonwealth Care Alliance Member Services Team at 1-866-610-2273. If you have any questions regarding the information in this provider manual, please call me at (617) 426-0600 extension 1254. Sincerely Diane Ryberg Manager, Provider Network Development Last Updated 1/1/12 |
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