Provider Manual

Table of Contents

Welcome Letter [Jan. 2012]

Key Contact Information [Jan. 2012]

Section 1: Introduction [Jan. 2012]

Section 2: The Commonwealth Care Alliance Senior Care Options Program; Eligibility & Enrollment Guidelines [Jan. 2012]

Section 3: Members [Jan. 2012]

Section 4: Member Confidentiality & Security [Jan. 2012]

Section 5: Providers [Jan. 2012]

Section 6: Specific Provider Information [Oct. 2012]

Section 7: Pharmacy Program [Jan. 2012]

Section 8: Quality Improvement Program [Jan. 2012]

Section 9: Clinical Management [Jan. 2012]

Section 10: Fraud, Waste & Abuse/Compliance [Jan. 2012]

Section 11: Billing & Claims [Jan. 2012]

Last Updated 10/24/12

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