Provider Manual
Table of Contents
Welcome Letter [updated 10/1/10]
Key Contact Information [updated 10/1/10]
Glossary of Terms [coming soon]
Section 1: Introduction [updated 10/1/10]
Section 2: The Commonwealth Care Alliance Senior Care Options Program; Eligibility & Enrollment Guidelines [updated 12/1/10]
Section 3: Members [updated 12/1/10]
Section 4: Member Confidentiality [updated 10/1/10]
Section 5: Providers [updated 11/1/10]
Section 6: Specific Provider Information [updated 11/1/10]
Section 7: Pharmacy [updated 10/1/10]
Section 8: Quality Improvement Program [updated 10/1/10]
Section 9: Clinical Management [updated 10/1/10]
Section 10: Fraud, Waste & Abuse/Compliance [updated 10/1/10]
Section 11: Billing & Claims [updated 10/1/10]
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Last Updated 1/6/11